customer service


  1. Add the product to your cart

Enter our shop, select the category, and choose the products that you want from our catalog. You can add them to your cart by clicking on the designated symbol or clicking on the image to get more details about the product, and then using the button “ADD TO CART”. To buy more than one product at the same time, you just need to scroll through the catalog and add items directly to the cart.

  1. Select shipping method

You can choose between two shipping methods:

  • Shipping by Express Courier (fixed price € 5,90). The shipping is free for all orders over € 100.
  • Free pick-up at our headquarters in Marghera on Via delle Industrie 25/12 c/o VEGA.

Select the preferred shipping method and click on “COMPLETE THE ORDER”.

N.B. Rio Terà dei Pensieri commits to carrying out the delivery of the purchased items in 7 business days. The items are delivered by the express courier DHL and the package can be tracked on the courier’s website using the code that is sent once the shipment is made.
Two attempts at delivery will be carried out. Each time, the courier will leave a notice of passage; if the recipient is not present on the second attempt, the pack will be left at the local deposit facility where it will need to be picked up by the recipient.

  1. Insert billing details

If you are already a customer, you can login by inserting your username and password. If you are not already a customer, go to the section Billing and Shipment and put in your billing details. You can choose to create an account by clicking on the designated space. Verify that the billing address is correct: if you are not available at that location during business hours, you can put in a different shipping address, which may be different from the billing address, by filling in the designated section.

  1. Payment

On our site, it is possible to pay for orders by bank transfer or PayPal.
Select the preferred payment method by clicking on “MAKE AN ORDER”. By choosing PayPal, the system will redirect you to the page to make the payment. By choosing a bank transfer, the shipment will be made once the payment is visible from Rio Terà dei Pensieri’s bank account.
You will receive a confermation email for the order and an email once shipment is made.